Return & Exchange Policy

Effective Date: 2nd August 2026

We want you to feel confident about every purchase from Zunaira. If something isn’t quite right with your order, our return and exchange process is designed to make the next step simple.

1. Eligibility

Products may be eligible for return or exchange if they are:

Unused and unworn

In their original condition

Returned with original packaging, tags and labels intact

Free from stains, damage, alterations, perfume or any signs of use

The product must be returned in a condition that allows it to be offered for resale.

2. Return & Exchange Period

Return or exchange requests should be raised within 7 days of delivery.

Requests received after this period may not be accepted.

3. Products That Cannot Be Returned or Exchanged

Certain products may not be eligible for return or exchange due to their nature, including:

Products that have been worn, washed or altered

Products damaged after delivery due to improper handling

Products without their original tags or packaging

Products that show signs of use, stains, perfume or other damage

Any product specifically marked as non-returnable or non-exchangeable on its product page

Where a product has specific return or exchange conditions, those conditions will be mentioned on the respective product page.

4. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, we may request:

Order number

Photographs of the product

Photographs of the packaging and shipping label

A short video, where required

Our team will review the concern and guide you through the next steps.

5. Exchange

Where an exchange is approved, the replacement will be subject to product availability.

If the requested size, colour or product is unavailable, Zunaira may offer an alternative solution depending on the circumstances.

6. Return & Refund

Where a refund is applicable and approved, it will be processed after the returned product has been received and inspected.

Refunds will generally be made through the original payment method, wherever possible.

The time taken for the amount to reflect in your account may depend on the payment gateway or bank.

7. Return Shipping

For eligible returns or exchanges, the applicable return shipping arrangements will depend on the reason for the request.

If the product received is damaged, defective or incorrect, Zunaira will review the matter and provide the appropriate resolution.

For other eligible returns or exchanges, any applicable shipping or handling charges will be communicated before the request is processed.

8. How to Request a Return or Exchange

To raise a request, contact us with your order number and reason for the request.

Phone: +91 6394382521 / +91 7827032868

Email: hello@zunairaclothing.com

Our team will review the request and guide you through the process.

9. Important Note

Please check the product details, size information, fabric, measurements and other information provided on the product page before placing your order.

Slight colour variations may occur because of photography, lighting and individual screen settings.

Zunaira reserves the right to review each return or exchange request according to the condition of the product and the terms of this policy.

Contact Us

Zunaira Clothing

Shop No. FF15, Satyam Shopping Complex, Pocket G, Sector Alpha II, Greater Noida, Uttar Pradesh, India

Phone: +91 6394382521 / +91 7827032868

Email: hello@zunairaclothing.com